Frequently Asked Questions (FAQ)

General Questions
Shipping & Billing Questions
Warranty/Exchange/Return Questions
Other Questions

Product FAQs
- Inflatable Board Questions
- Hard Board SUP Questions
- Paddle Questions
- Surfboard Questions
- Skateboard Questions
- Sunglasses Questions

General FAQs

Is my order shipped in a generic box?

Are fins included with my SUP?

Do your SUPs come with a bag?

How is my order being shipped?

Does Tower Made ship internationally?

Does Tower Made have a military discount?

Can I pick up an order in store?

Where can I rent a Tower board?

Does Tower Made have a two board deal?

Does Tower Made drop-ship or wholesale?

Can I pay on a Payment Plan?

What's the ship time for inflatables and accessories?

What carrier do you use to ship?

What board maintenance tips do you have?

Are secondhand boards under warranty?

Product Questions

Inflatable Board FAQs

How durable is an iSUP?

Can rock damage an inflatable SUP?

Are inflatable SUPs good for yoga?

Is it single chamber or are there multiple air sections?

Does it come with a paddle?

Is there a d-ring on the back for a leash?

Does it come with a leash?

Is there an option to buy a shorter center fin?

Does the board come with a warranty?

Is there a repair kit with my iSUP? What's included?

What is the grey plastic wrench in my repair kit for?

Is it normal to have a big bubble on my board? What about clusters of little bubbles?

How do I fix a leaking valve?

How do I patch an iSUP?

Is the board small enough to carry on a plane?

How much are customs charges?

Hard Board FAQs

How can I track my hard board shipment?

How do I make my board track straighter?

What are side fins used for? Do I need side fins?

What is the hex wrench that came with my fin for?

How do I ride a paddleboard?

How do I repair my SUP board?

How do I install the center fin?

Paddle FAQs

What is the best paddling technique?

How do I paddle my SUP?

Does the paddle float?

Can the paddle be used as a kayak paddle?

Will Tower Made cut and glue my paddle?

How do I know what length my paddle should be?

How do I cut a SUP paddle?

How do I epoxy my paddle handle?

How do I care for my SUP paddle?

Can my paddle damage the side rails of my SUP?

Surfboard FAQs

Do I need to be a good swimmer?

Am I too old to start surfing?

Should I start on a Longboard or a Shortboard?

Do I need wetsuit?

Which board should a beginner buy?

Should I bag my board?

What else do I need to go surfing?

How do I wash my board?

How do I tie the leash?

How do I install the fins?

Can I leave my board in my car?

Skateboard FAQs

How do I maintain my skateboard?

How do I choose between a Longboard and a Shortboard?

What do you mean by "wheel hardness/softness"?

What is a contact patch?

Can I use WD40 on my bearings?

My trucks are squeaking whenever I turn, what is causing it and how do I fix it?

Is there traction tape on the deck?

Is there a kicktail on the board?

What hardness are the stock bushings for each skateboard?

What is the wheel hardness, size and contact area for each skateboard?

What are the indents above the wheel on the deck for?

Sunglasses FAQs

Are these lenses polarized?

There's a scratch on my lens. What should I do?

My lenses broke. Can I get a replacement lens?

My frames broke. Can I get a replacement pair?

Are these better on wide or narrow faces?

Are these handmade?

Do I received a discount for buying in bulk?

Shipping and Billing Questions

How much does shipping cost?

How quickly does my order get shipped?

How do I track my package?

Do you ship internationally?

Can I expedite my order?

Warranty/Exchanges/Return Questions

What is Tower's return policy?

How long until my refund appears?

Is there a restocking fee?

Other Questions

Where is the retail store located?

Is my personal information safe on your website?

How can I find out about sales, specials and new products?

Can I get a gift certificate?

Can I become a Tower retailer or distributor?