How is my order being shipped?

Tower EPS/Epoxy stand up paddle boards ship via Pilot Freight by themselves (click here to learn how to track your hard board). Anything else in your order will ship separately via UPS or USPS, and will have a separate tracking number. We ship boards independently and we're one of the few in the industry to double box all of our boards so they have the best possible chance of arriving intact. Boards arriving damaged is a big issue in the stand up paddle boarding market and it makes for a disappointing customer experience, so we do everything we can to minimize it. Some companies ship paddles with their boards and that creates extra pressure points and leads to even more damage. As such, our paddles and all accessories ship separate.

Your paddles and accessories sometimes show up before your board and this can throw people off. They call us wondering if we forgot to ship their board. Understand, it just ships separately and usually arrives within a few days of everything else, sometimes even before everything else. Unlike a UPS shipment, which just sort of arrives at your place, on the board shipment the freight company will call the shipping phone number you provided on your order when the board is in your local area and they will schedule a delivery for you.

General FAQs

Is this shipped in a generic box?

Are the fins included?

Do your SUPs come with a bag?

How is my order being shipped?

I only got part of my order, what's going on?

Does Tower Made ship internationally?

Does Tower Made have a military discount?

Can I pick up an order in store?

Where can I rent a Tower board?

Does Tower Made have a two board deal?

Does Tower Made drop-ship or wholesale?

Can I pay on a payment plan?

What's ship time for inflatables and accessories?

What carrier do you use to ship?

What are board maintenance tips do you have?

Are secondhand boards under warranty?